Almost every company creates a lot of technical documentation. If an organization uses out-of-date software, employee productivity may suffer. Let’s take four reasons for companies to use a help authoring tool.
1. It makes employee communication easier. When a company has a lot of employees, they have to communicate with each other in different ways. For example, someone has created a document and wants to share it with colleagues. Technical documentation software allows them to use one source together simultaneously. Otherwise, they would send final files to each other via email or messengers — this situation makes the communication process not that easy.
2. It automates routine tasks. Technical writing tools make employees’ lives easier. For instance, one should find a document through multiple folders in cloud storage. If all data is stored in professional software, a worker can use an intelligent searching tool that will allow them to find necessary files quickly. Creating technical documents in technical writing tools also helps employees reduce grammar mistakes because such instruments have an auto-correct feature.
3. It improves the employee onboarding process. New employees need to learn a lot about company processes. Take a sales manager, for example. They won’t start performing their job until they know enough about product functions or CRM features. To make this onboarding process faster, an enterprise should have documents explaining all complicated issues for newbies.
If the company doesn’t have this helpful documentation, beginners will have to ask colleagues about every unclear question concerning a job. Moreover, It might be time-consuming for experienced employees. So it’s somewhat better when newbies use documents without disturbing other people.
4. It allows you to print less documents. Although using professional technical writing tools costs money, permanent printing is more expensive and inconvenient. For example, imagine that your company doesn’t use technical documentation software, and you must use MS Word and print docs. In this case, your office drawers gradually get full of multiple folders.
Another problem concerning printed docs is a security issue. If thieves are into your office, they will be able to steal essential documents right from physical storage. Creating technical documentation online allows enterprises to set permissions and keep data safe.
Implementing online help software is a brilliant decision for organizations. It will save money and time — employees can focus only on critical tasks. If you have doubts about this statement, try using a tool such as ClickHelp, which has the following features: single-sourcing and content reuse, migration, teamwork, etc. And your company will benefit from using such a valuable tool in its routine.
“Follow the river and you will get to the sea.”