Nowadays, APIs are everywhere. You can notice this acronym in all areas that have something in common with, for example, mobile applications. Moreover, it concerns various software products — e.g., online shopping stores and payment service providers. If such products need API, then clear documentation is required. What Is API? Application Programming Interface…

This blog will explain how to create a clear and useful troubleshooting guide that will help your users solve all problems easily. Define Users’ Problems You should know the details of the problem because it’s not enough to get vague descriptions from your users. Ask users to take screenshots or record screens when…

How often do you procrastinate at work? If you do so frequently, maybe you should totally change your lifestyle. So, let’s discuss the main reasons we procrastinate. Unclear Tasks Sometimes, it’s hard to complete a task due to vague explanations. For example, I face this problem when a client doesn’t know what…

Professionals always advise newbies on how to become great specialists. However, sometimes it’s better to highlight bad practices to help novice technical writers remember and avoid them. So, read the post to learn more about that. Forget About Your Target Audience You won’t succeed If you don’t define your audience. For example, your task is…

People usually think that reading technical documentation is a tedious process. As a rule, they are tired of wordy sentences, unclear terms, and dry facts. Readers need easy-to-remember texts that are clear after the first perusal. So, how to make user guides attractive and unforgettable? Just write a story. The…

The fact is that every company has limited resources. If an organization doesn’t cooperate with other enterprises or professionals, it will face productivity problems. Creating an RFP allows businesses to find new partners. RFP stands for a request for proposal. This document allows companies to find a vendor or partner…

Almost every company creates a lot of technical documentation. If an organization uses out-of-date software, employee productivity may suffer. Let’s take four reasons for companies to use a help authoring tool. 1. It makes employee communication easier. When a company has a lot of employees, they have to communicate with…

Imagine the following situation: you work with documents in Microsoft Word daily. On the one hand, this tool has the AutoCorrect feature that helps you avoid mistakes; it’s better than a notepad. On the other hand, using MS Word isn’t enough for managing docs; you can insert only text and…

In the 21st century, every effective company employs conversational user assistance to ease the customers’ life. Such aid is helping customers through dialogues with digital AI assistants. Chatbot assistants: have seen 92% growth as a brand communication channel since 2019. were used by 67% of global consumers in the past…